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Assistant Manager, Business Continuity Management (BCM) & Admin in Kuala Lumpur at Great Eastern

Date Posted: 12/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Kuala Lumpur
  • Date Posted:
  • Job ID:

Job Description

Job ID: 000935

The Role:

You are responsible for supervising, coordinating and leading the team and relevant stakeholders on complaint handling, business continuity management (BCM), administration (system and non-system),  departmental compliance, risk management and audit.

Other areas of responsibilities include:

  • Manage Complaints Handling unit and departmental reporting including related policy and guideline review and implementation
  • Manage TeleForm design and user access matrix
  • Plan and organise staff development including succession planning
  • Plan, monitor and manage resources
  • Assist in managing regulatory, syariah and statutory assessment and compliance
  • Participate or lead projects under department, divisional, company and/or regional level for project planning, management and monitoring
  • Participate in departmental budget and planning
  • Lead or participate in project tendering
  • Assist in process improvement and project implementation



Job Requirements

The Person:

  • Possess a recognised Degree in Business Administration, Insurance, Statistics or other relevant degree
  • With at least 3 years of working experience in Life Insurance Company or service industry, preferably with experience in BCM, customer service, system and project management
  • Familiar with insurance product knowledge, policy servicing guidelines and procedures
  • Good command of spoken and written in English and Bahasa Malaysia
  • System development and technology knowledge
  • Strong interpersonal and supervisory skills
  • Strong analytical and conflict resolution skills