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Assistant Manager, Email Communication (Group Operations) in Singapore at Great Eastern

Date Posted: 10/26/2018

Job Snapshot

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Job Description

Job ID: 001001

Job Purpose

Resolve policyholders’ and distribution representatives’ issues relating to insurance policy matters and effectively promote good customer service experience.

The Job

• To ensure the enquiries and requests received through emails are responded within the expected turnaround time.
• Assess and manage appeals, feedbacks and general complaints received from emails. Escalate higher level complaints to Managers and his/her immediate supervisors.
• Resolve any escalated cases assigned by Unit Head.
• Recommend new methods to improve operational effectiveness and customer experience.
• Guide junior staff members.
• Other projects or ad-hoc assignments/tasks delegated by the Section Head

Job Requirements

Our Requirements

  • Diploma and preferably Professional Certification in Insurance (i.e. M9, M5 and CHI)
  • 3 years’ experience in claims handling (medical claims preferred) and preferably 1 year experience in customer service.
  • Proficient in multiple written and conversational languages.
  • Good interpersonal skill
  • Good stress management skill
  • Able to work as a team
  • Meticulous and quality service oriented
  • Professional in any work aspect

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.