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Assistant Manager, IT Helpdesk in Kuala Lumpur at Great Eastern

Date Posted: 8/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Kuala Lumpur
  • Date Posted:
    8/27/2018
  • Job ID:
    786/552/2077

Job Description

Job ID: 000786
  • Onsite and remote technical support and able to assist in Patch Management
  • To facilitate the patching and endpoints management within the group
  • To provide outstanding customer service using a combination of effective communication and troubleshooting skills to resolve client issues
  • To ensure all request/services are executed on time in accordance with service level agreements with the business and prioritise and escalate support incidents and requests based on business impact and documented guidelines
  • To support Desktop operational software tools, hardware and system software following the established process and procedures in use
  • To identify trends with incoming calls to effectively initiate incident escalation process where appropriate and make recommendations to better assist associates and improve the overall efficiency of daily operating procedures
  • Partner with escalation resources to resolve complex technical issues as required

Job Requirements

  • A recognized Degree in Information Technology, Computer Science or equivalent
  • At least five (5) years’ experience in IT security is necessary for this position 
  • Demonstrated ability to rapidly learn and understand new high technology products and services
  • Innovative problem solving skills with the ability to identify problems, drive to root cause, develop, and implement solutions independently or as part of a team
  • Strong verbal and written communication skills
  • Excellence interpersonal skills