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Associate, Call Centre (Healthcare Services) in Menara Great Eastern at Great Eastern

Date Posted: 10/20/2018

Job Snapshot

Job Description

Job ID: 000762
The Job:
  • Answer inbound calls, respond and resolve request related to the medical policy, guarantee letters, reimbursement claims, appeals and investigation as per company's standard and guidelines
  • Reply emails related to claim, investigation and admission enquiries
  • Support Care Coordinators in Guarantee Letter issuance
  • Attend to any other tasks or cross training assigned from time to time
  • Ensure agreed customer service standards are constantly met

Job Requirements

The Person:
  • Possesses a recognised degree in Communication, Health Administration or related qualification
  • With at least 2-3 years of working experience in Insurance Industry preferably in call centre or healthcare
  • Excellent command of spoken and written English, and Bahasa Malaysia
  • Strong interpersonal and communication skills
  • Possess good analytical and problem solving skills
  • Ability to work on rotational shift and work independently


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