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Associate, Call Centre in Kuala Lumpur at Great Eastern

Date Posted: 11/23/2018

Job Snapshot

  • Employee Type:
  • Location:
    Kuala Lumpur
  • Date Posted:
  • Job ID:

Job Description

Job ID: 001079

The Role:

You are responsible for attending to customers enquiries from Customer Service Careline with precise, accurate and concise information while ensuring customer satisfaction. You have to attend to inbound, outbound calls and email enquiries in a timely manner.

 Other areas of responsibilities include:

  • Ensure customer’s authenticity before revealing sensitive information to customers
  • Achieve personal and teams qualitative and quantitative target
  • Build sustainable relationship and engage customers by taking the extra mile
  • Promote usage of self-help portals to customers
  • Effectively resolve customers issue by ensuring proper follow-ups are done and completed on a quantifiable time
  • Attend briefing/training conducted by in-house trainers and other departments on new launched products, processes, procedures and etc.

Job Requirements

The Person:

  • Possess tertiary qualification. Preferably, in Education (Linguistic), Customer Service, Mass Communication, Journalism, Management, Business Administration, Insurance or any related discipline
  • With at least 1-2 years of working experience in Call Centre preferably in Life Insurance or Financial industry. Preferably, with experience in handling correspondence such as letter writing or email
  • Multi lingual
  • Equipped and updated with the current products, processes and procedures
  • Sound product knowledge in life insurance/general
  • Familiar with the operations in Call Centre
  • Investment knowledge
  • Excellent writing and communication skills
  • Good decision making, problem analysing and solving skills
  • Interpersonal relationship skills
  • Analytical and critical thinking skills


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