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Associate, Customer Service (Batu Pahat) in Batu Pahat , Johor, MY at Great Eastern

Date Posted: 8/2/2018

Job Snapshot

Job Description

Job ID: 000726

The Role:

You will be responsible for attending to enquiries and complaints from customers and the field force members and follow through for effective resolution. You have to interpret the need or request of the customers and field force members and provide accurate information and explanation about the past and current products.

Other areas of responsibilities include:

  • Monitor claims approved by Head Office
  • Process data entry, prepare endorsement and check reports in an accurate and a timely manner
  • Despatch of reports and correspondence
  • Liaise with personnel in Head Office and branches on policy related issues and matters
  • Liaise with hospitals/ clinics for medical reports required for claims
  • Conserve policies through client retention efforts
  • Approve and requisite payment up to authorised limit
  • Handle ad-hoc assignments as and when assigned by superiors and management

Job Requirements

Our Requirements:

  • Possess a recognised Degree in Communication, Management, Business Administration, Insurance or other relevant degree
  • With at least 1-2 years of working experience in Life Insurance company, preferably with Customer Service experience
  • Sound knowledge in Life, General and Takaful insurance products and basic understanding of policy servicing guidelines and procedures
  • Familiar with Life and General Insurance systems such as Life Asia, FPMS, EWMS, MBS400 and any other customer service related applications
  • Good interpersonal and negotiation skills
  • Sound analytical and problem solving skills
  • Possess relevant computer skills
  • Able to communicate effectively in verbal and written format both in English and Bahasa Malaysia