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Associate, Customer Service - GEGM in Kuala Lumpur at Great Eastern

Date Posted: 1/19/2019

Job Snapshot

  • Employee Type:
  • Location:
    Kuala Lumpur
  • Date Posted:
  • Job ID:

Job Description

Job ID: 001129

The Role:

  • To attend to customer/agents enquiries via counter and call center
  • Collect premium payment (by Cash,Cheque,Credit Card,Giro)
  • Issue insurance contract(Motor and Non-Motor NB, Renewal, End or Cancellation MMIP)
  • Handle Bulk Payment submission by direct/indirect customers
  • Update ISM system for No Claim Bonus(NCD) withdrawal/ Cancelation
  • Motor policy Segregate and batch scanning request Slip(SRS) documents for scanning on daily basis
  • To check all proposals and relevant documents on PDPA, AMLA, FSA are all in order before submission for batching
  • Prepare quotation for Plines products
  • Underwrite new business/ renewal submission by customers for standard risk
  • Ensure prompt attention to all telephone and counter enquiries
  • Responsible for delivery of customer service standards-SOP
  • Assume other related responsibility as may be directed by management

Job Requirements

The Person:

  • Tertiary education, in any discipline
  • 2 years working experience in the customer service field is preferable
  • Fresh graduates will also be considered
  • Professional qualification in insurance is an added advantage
  • Good command of spoken and written English and Bahasa Malaysia
  • Ability to converse in mandarin would be an added advantage
  • Strong communication & interpersonal skills
  • Ability to produce high quality work under pressure



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