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Associate, Customer Service (Johor Bahru) in Johor Bahru at Great Eastern

Date Posted: 9/24/2018

Job Snapshot

  • Employee Type:
  • Location:
    Johor Bahru
  • Date Posted:
  • Job ID:

Job Description

Job ID: 000899

The Role:

You will be responsible for attending to enquiries and complaints from customers and the field force members and follow through for effective resolution. You have to interpret the need or request of the customers and field force members and provide accurate information and explanation about the past and current products. You need to explain on the procedural questions and quotes policy values and disbursement amount

Other areas of responsibilities include:

  • Conserve policies through client retention efforts
  • Draft letters and post endorsements to customers
  • Timely despatch of reports and correspondence
  • Liaise with personnel in Head Office and branches on policy related issues and matters
  • Approve and requisite payment up to authorised limit
  • Physical cash count of daily collection with Finance Section Head, on rotation basis
  • High level data entry in accurate and timely manner

Job Requirements

The Person:

  • Possess a recognised Degree in Communication, Management, Business Administration, Insurance or other relevant degree
  • With at least 1-2 years of working experience in Life Insurance company, preferably with Customer Service experience
  • Sound knowledge in Life, General and Takaful insurance products and basic understanding of policy servicing guidelines and procedures
  • Familiar with Life and General Insurance systems such as Life Asia, FPMS, EWMS, MBS400 and any other customer service related applications
  • Good interpersonal and negotiation skills
  • Sound analytical and problem solving skills
  • Possess relevant computer skills
  • Ability to communicate effectively in verbal and written format both in English and Bahasa Malaysia


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