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Associate, Customer Service in Kuala Lumpur at Great Eastern

Date Posted: 1/17/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Kuala Lumpur
  • Date Posted:
    1/17/2019
  • Job ID:
    1124/802/2977

Job Description

Job ID: 001124

The Role:

You are responsible to attend walk-in customers/ agents regarding policy matters and also interpret the need/ request of the customers and provides accurate information and explanations about current and past product. Deliver quality service to policyholders and agents and meet the minimum rating of the soft skill evaluation.

Apart from the above, you are also required to understand, calculate and explain taxation principles relating to Life Insurance and how they are affected. 

Other areas of responsibilities include:

  • Answer procedural questions and quotes policy values and disbursement amount
  • Conserve policies through client retention efforts
  • Process data entry, prepare letters and endorsements
  • Approve payment requisitions
  • Ensure Customer Service Centre is well maintained

Job Requirements

Our Requirements:

  • Possess tertiary qualification preferably Degree in Customer Service, Communication, Management, Business Administration, Marketing, Insurance or any related disciplines
  • Minimum 2-3 years of working experience in Life Insurance Company preferably with Customer Service or Life Underwriting experience
  • Possess good product knowledge and technical knowledge of Life Underwriting
  • Understand policy servicing guidelines and procedures
  • Good command of spoken and written English Language and Bahasa Malaysia
  • Excellent customer service and conflict resolution skills
  • Sound decision making and problem solving skills
  • Good public relation skills
  • Possess relevant computer skills

If you think you have what it takes, we would like to hear from you. An attractive remuneration awaits the right candidate. We thank you for your application and wish to advise that only short-listed applicants will be notified. Applicants should be Malaysian citizen or hold relevant residence status.

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