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Associate, Fulfillment in Singapore at Great Eastern

Date Posted: 9/14/2018

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Job Description

Job ID: 000873


Job Purpose

As part of the Customer Service Call Centre team, you will be responsible in the preparation of letter/statement requests by our Policyholders and Distribution Representatives. You are expected to make outgoing calls to customers with regards to updating of personal particulars and policy loan applications.

The Job

• Process a variety of requests received from various platforms (phone enquiries and IVR) including but not limited to preparation of financial quotation, policy summary, premium paid statement and beneficiary information;
• Take on the role of a Checker on an ad-hoc basis;
• Ensure the policy loan application form is duly filled up and documents are in order for processing;
• Perform loan processing;
• Make outgoing calls to customers on request submitted;
• Follow up with customers on request submitted;
• Process requests with accuracy and deliver within stipulated service standards; and
• Undertake any projects or other responsibilities as assigned.

Job Requirements


Our Requirements

• Diploma holder from recognized institution;
• Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries;
• Possesses good communication skills – verbal and written;
• Proficient in MS Office applications;
• Able to multi-task and work independently as well as in a team; and
• Ability to work in a fast-paced environment.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.