This site uses cookies. To find out more, see our Cookies Policy

Associate, Operations Support - System Support in Menara Great Eastern at Great Eastern

Date Posted: 1/21/2019

Job Snapshot

Job Description

Job ID: 001131

The Role:

You are responsible for coordinating, planning & performing User Acceptance Testing (UAT) activities for system enhancement, new products launch or production fault fixies according to the targeted milestone for supporting system. You are also responsible to evaluate and initiate proposed enhancement to business processes arising from new/revised product(s) requirement and/or processes changes in minimizing impact to end user.

Other areas of responsibilities include:

  • Attend to enquiries from branch offices, fellow colleagues within or from other department
  • Attend product, system and/or regulatory meeting with requirement analysis, solutioning & submission for on time implementation
  • Extract data in supporting report & statistical analysis
  • Assist in preparing MIS report
  • Assist in preparing yearly departmental budget and budget variances
  • Perform internal quality audit on administration system/ compliance to section SOP
  • Provide training for system support team with updated guides, manual & procedure
  • Monitor system defects for resolution/ closure
  • Participate in projects under department, divisional, Company and/or Regional
  • Provide automation tool supports for production issue, test cases creation and/or project request
  • Maintenance of table set up for new product, revision of existing product features, system enhancements and existing BAU table

Job Requirements

Our Requirements:

  • Tertiary qualification, preferably in Business Studies, Science, Mathematics, Computer Science or any relevant disciplines
  • Professional qualification in insurance e.g. FLMI, ALHC or equivalent
  • Minimum 2 years of relevant working experience, preferably in Life/General insurance industry
  • Good communication in verbal and written format both in English and Bahasa Malaysia
  • Experience in system development & project management
  • Good analytical, negotiation and problem solving skills
  • Strong interpersonal skills
  • Sound insurance product knowledge


If you think you have what it takes, we would like to hear from you. An attractive remuneration awaits the right candidate. We thank you for your application and wish to advise that only short listed applicants will be notified. Applicants should be Malaysian citizen or hold relevant residence status.