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Associate, Policy Processing in Kuala Lumpur at Great Eastern

Date Posted: 3/18/2019

Job Snapshot

  • Employee Type:
  • Location:
    Kuala Lumpur
  • Date Posted:
  • Job ID:

Job Description

Job ID: 001127

The Role:

You are responsible for providing efficient services to policyholders and agents. You have to ensure consistency in service delivery and transactions are completed in clear and accurate manner within the benchmark set.

Other areas of responsibilities include:

  • Prepare monthly reports
  • Reply letters within expected response time
  • Check and sign letters, memos, etc.
  • Attend to counter and answer telephone enquiries received from policyholders, branches and agents related to policy matters
  • Perform data entry
  • Conserve policies through client retention efforts
  • Assist in updating and maintenance of SOP documentation arising from work process or other changes
  • Assist in providing feedback and reviewing of processes
  • Collect and deliver letters/endorsements to/from the respective department



Job Requirements

The Person:

  • Possess tertiary qualification preferably in Communication, Management, Business Administration or Insurance
  • Minimum professional qualification in insurance e.g. FLMI/Diploma in MII or ACII, AMII or RFP
  • With at least 1-2 years of working experience in Life Insurance company. Preferably with Customer Service or Actuarial experience
  • Good in verbal and written communication
  • Good interpersonal and public relation skills
  • Basic understanding of insurance products, policy servicing guidelines and procedures
  • General Life Underwriting and Insurance Act knowledge