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Business Analyst/Manager - Programme Development (Rewards Ecosystem) in Singapore at Great Eastern

Date Posted: 7/10/2018

Job Snapshot

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Job Description

Job ID: 000472


Job Purpose


Working as a key part of the Strategy and Transformation team, managing the newly launched loyalty mobile platform by :

  • Providing consultation for requirements definition and requirements analysis
  • Analyzing, evaluation and documentation of requirements
  • Managing and executing project from transition to operations
  • Involving in functional roadmap development with key business users
  • Involving in driving relevant activities to meet business KPIs for the launched platform


The successful candidate will have good communication skills and be able to drive business and be a bridge to the technical teams.  The candidate should display a high attention to detail and be able to establish effective working relationships with stakeholders and business representatives.



The Job


  • Responsible for engaging with business and technology for analysis, planning, requirements gathering by working with internal and external customers;
  • Review and validate deliverables from development team and quality assurance resources against requirements and provide feedback;
  • Work closely with business and stakeholders to identify and analyze business requirements;
  • Develop and document clear and detailed process maps, business requirements and workflows ;
  • Project management on digital transformation initiatives;
  • Identify issues and risks during & post project phases for resolution;
  • Managing multiple projects/enhancements and day-to-day business operational activities;
  • Assist to drive platform performances according to the target key business KPIs and help to identify opportunity areas;
  • Coordinating roll-out of enhancements on mobile platforms and the operational processes of the loyalty platform; and
  • Execute initiatives in alignment with our digital ecosystem strategy and roadmap, considering both long and near term application.

Job Requirements

Our Requirements

  • Diploma or Degree in Insurance, Business or equivalent profession;
  • At least 3-5 years’ experience as a Business Analyst on large and complex projects;
  • Team player with excellent communication skills, both oral and written;
  • Strong business/stakeholders engagement skills;
  • Proven ability to develop high quality business requirements documentations;
  • High level of competence with MS Office and MS Visio and other applications;
  • Experience in working with digital and media agencies to manage campaigns;
  • Passionate self-starter with a curious mind and unflinching tenacity;
  • Strong customer mindset in designing processes and solutions;
  • Experience in managing and balancing the needs of multiple stakeholders;
  • Sharp analytical and problem-solving skills with confidence to constantly push the boundaries;
  • Able to work independently with minimal supervision ;
  • Good understanding of user experience design, general web & mobile application functions, usability testing for mobile and internet websites; and
  • Exposure to Loyalty platform knowledge.


To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.