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Business Process Manager/AVP Robotic Process Automation in Singapore at Great Eastern

Date Posted: 10/19/2018

Job Snapshot

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Job Description

Job ID: 000978


Job Purpose

Work as an integral team of Service Excellence Department to identify process automation opportunities across New Business Underwriting, Claims and Customer Service by delivering RPA solutions to improve efficiency and productivity. When required, work with other Business Units in training/coaching their staff on RPA or providing support to deliver RPA solutions.

The Job

• Analyse business requirements and assess process needs for RPA solution;
• Determine the potential business benefits (e.g. reduction in process cycle time, operating cost, etc.) and productivity gain arising from RPA automation;
• Design, develop, deploy and maintain RPA scripts/flows and RPA platform.
• Prepare the required documentation and perform defect management;
• To communicate with servicing representatives or claimants on incomplete claim submission or further documentation required;
• Manage RPA projects/enhancements to ensure timely delivery of the project outcomes. Anticipate potential issues that might impact the project. Track and report project status to Project Managers, Project Steering Committee, MD Group Operations or Senior Management (where appropriate);
• Monitor and provide operations support for the RPA platform to ensure high availability. Resolve daily RPA issues (if any) and provide timely support to users;
• Work closely with Business Units to fine-tune the bot schedules to improve the bot throughput;
• Work with Strategy & Transformation Division on technology trend, research, analyse and identify the appropriate (new and proven) tools and components for periodic upgrades. Assist in planning, budgeting and executing the upgrades; and
• Provide training to other colleagues on RPA (where necessary).

Job Requirements


Our Requirements

• Degree/Diploma in IT or related fields;
• > 5 years work experience in Operation/IT-related fields with at least 2 years of experience in developing and configuring RPA and maintaining RPA platform (with more than one RPA tools is preferred, e.g. Blue Prism, UiPath, Kryon, Automation Anywhere, etc.);
• Ability to translate and develop business needs into technical specifications and solutions;
• Strong critical thinking, analytical, problem solving, trouble shooting and project management skills with good communication (verbal and written);
• Fast learner – pick up coding skills in new areas/technologies;
• Strong team spirit and team player with good inter-personal skills;
• Achiever with drive, passion, initiative, optimism; and
• Prepared to travel and undertake overseas assignment.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.