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Claims Admin Associate in Singapore at Great Eastern

Date Posted: 8/12/2018

Job Snapshot

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Job Description

Job ID: 000675

Job Purpose

You will be handling the administration duties for the Claims Recovery Team and will be also given the opportunity to be part of an exciting team with involvement in claims initiatives and projects to improve the claims experience.

The Job

  • To coordinate, investigate, and recover from the medical providers on amendment and cancellation of bills;
  • To liaise and actively follow up with policyholders, medical providers on claims recovery matters;
  • To ensure that the established service standards are met;
  • To deliver excellent service to our policyholders and Life Planner;
  • To prepare monthly report on process of claims recovery;
  • To attend to enquiries escalated from touch-points;
  • To participate in projects to improve on claims experience;
  • To perform any tasks and projects assigned supervisor

Job Requirements

Our Requirements

  • Diploma in relevant discipline, preferably with insurance qualifications or equivalent experience.
  • 1 year of insurance claims admin experience is preferred.
  • Assertive and self-driven to achieve results.
  • Meticulous, able to process requests with accuracy and meet service standards.
  • Good team player.
  • Good interpersonal, analytical and negotiation skills and is customer focused.
  • Positive outlook, keen learner and able to work independently.
  • Adaptable to challenges and changes.
  • Good communication skills, both verbal and written.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.