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Customer Service Associate, Call Centre in Singapore at Great Eastern

Date Posted: 11/11/2018

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Job Description

Job ID: 000952


Job Purpose

As Customer Service Associate, you will be part of a team in delivering service excellence and customer satisfaction. Staff will be dealing with phone and walk-in enquiries from Great Eastern policyholders, process follow-ups and assist backroom in their processing.

The Job

• Attend to enquiries and requests via calls and live chat in a professional and prompt manner;
• Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;
• Ensure effective and timely follow-up as promised to customers;
• Manage customer complaints and feedback with a good closure;
• Perform additional or overtime duties during operational exigencies when required; and
• Assist with ad-hoc initiatives/projects as delegated by Management.

Job Requirements


Our Requirements

• Diploma/ Degree holder from recognized institution;
• Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;
• Comfortable conversing with customers from all walks of life;
• Ability to communicate via online chat in a professional manner;
• Must be able type minimum 30wpm with 80% accuracy;
• A team player with good writing, interpersonal and communication skills;
• An individual who possesses a pleasant and cheerful disposition; and
• Relevant insurance certification will be an advantage.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.