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Customer Service Associate, Email Communication in Singapore at Great Eastern

Date Posted: 9/14/2018

Job Snapshot

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Job Description

Job ID: 000874

Job Purpose

Resolve policyholders’ and distribution representatives’ issues relating to insurance policy matters.

The Job

  • To ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
  • To manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
  • To assess and manage appeals, feedbacks and minor complaints from policyholders, distribution representatives and business partners;
  • To provide excellent customer service experience; and
  • To manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Job Requirements

  • ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
  • 3 years’ experience in customer servicing role (Life Insurance) OR 2 years’ experience handling Life Insurance claims (medical insurance and life insurance);
  • Proficient in customer servicing and possesses strong drive for service excellence; and
  • Meticulous and strive to produce quality work.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.