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Manager, Policy Processing in Kuala Lumpur at Great Eastern

Date Posted: 10/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    Kuala Lumpur
  • Date Posted:
  • Job ID:

Job Description

Job ID: 000986

The Role:

You are responsible for planning and managing the daily activities of Revival, Policy Conservation & Endorsement Units. You have to ensure smooth running of the units and all transactions are completed accurately within the benchmark sets. You are also responsible for supporting and executing the initiatives on process improvement.

Other areas of responsibilities include:

  • Manage the job rotation/cross training of staff
  • Prepare monthly management report
  • Check and sign difficult/complaint letters within expected time response
  • Attend enquiries/complaints from policyholders, branches and agents in a clear, accurate and timely manner
  • Conserve policies through client retention efforts
  • Review existing work procedures simplification and workflow processes enhancement
  • Involve in system enhancements
  • Ensure updating and maintenance of SOP documentation
  • Provide direction and assistance to staff to resolve day-to-day problems
  • Attend the Replacement of Policy (ROP) Appeal Committee meetings on ROP appeals
  • Attend to auditors/BNM queries
  • Support new product delivery on process and system enhancements
  • Support superior/Head of Department for any ad-hoc duties/assignments


Job Requirements

 Our Requirements:

  • Possess a recognised Degree, preferably in Management, Business Administration or any relevant disciplines
  • With at least 5-7 years of working experience in the insurance industry, preferably with policy processing/ customer service experience
  • Good supervisory and mentoring skills
  • Strong analytical and problem solving skills
  • Good negotiation and decision making skills
  • Possess Life/ Group Insurance knowledge
  • Familiar with the core systems in Life Insurance’s operations
  • Good understanding of policy servicing guidelines & procedures


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